PGGM, one of the largest pension providers in the Netherlands, wants to make her processes more efficient and reduce the costs of the accountant. To do this, the company has researched the added value of process mining. And with success: the organization expects time savings of 66% for the first, second and third line checks of the processes which were studied in the experiment.

Process mining is a new method for process improvement. All related actions and turnaround times of a process are mapped out based on data. Time to ask Henri Martens, Manager Shared Service Center Extra Services at PGGM, a couple of questions.