Before he knew it, he was one of the three finalists. "Yes, and once you're on stage, you obviously want to win as well." In April 2018, Group Operations Manager Joris Keizers (45) became Logistics Manager of the Year with the application of a data analysis technique called Process Mining. Jury chairman René de Koster on this technology: "We think this is a fantastic tool that you can use in many organizations."

"You are looking for the gold in a smart way." With 'gold' Keizers is referring to the insights about where improvements can be made in the logistical process. How do you apply such a process mining tool and what practical tips can be given to warehouse managers about it?