The concept of using data from IT systems for visualizing and analyzing processes gives a whole new aspect to process improvement – the facts. Process Mining or Automated business process discovery (ABPD), as the methodology can be called, gives means to effectively find the bottlenecks of any process, which usually as a consequence, hamper the bottom line.

QPR had a great opportunity to join forces with Basware, the leading provider of e-invoicing and purchase-to-pay solutions, to support a Master’s thesis aiming to analyze invoice handling process. Basware used QPR ProcessAnalyzer to conduct the process analysis based on the data in their own invoicing system. Here is Janne Hirva’s, Manager, Portfolio & Operations at Basware, take on the process mining experience.