AkzoNobel is the largest global paint and coatings company and a major producer of specialty chemicals. Headquartered in Amsterdam, the Netherlands, and with operations in more than 80 countries, their 55,000 people around the world supply industries and consumers worldwide with innovative products and are passionate about developing sustainable answers for their customers. The Process Mining project took place at the AkzoNobel Decorative Paints division. Their portfolio includes well-­known brands such as Dulux and Sikkens.

AkzoNobel Decorative Paints (ANDP) has globally implemented SAP. Also their Procure­‐to-Pay processes are standardizedin SAP.Over the years, countries have adopted their local ways of working within the standardized processes to reflect the local best practices. To improve the efficiency and compliancy & control of the organization, a ‘Value Extraction’ program has been initiated. The reasons for ANDP to seek a detailed understanding of the different local Procure-­to-­Pay processes were twofold:

1. Are there deviations from the globally advised process that are not desirable from a compliance & control standpoint?
2. Are there opportunities to learn from the local best practices in order to adopt a corporate best practice that harmonizes the processes where possible (efficiency standpoint)?