Process Mining Applied to the Refund Service Process of an Electronics Manufacturerdisco performance-analysis refund-process
To optimize a process, one has to first understand the As-Is process. And this is usually far from simple, because
business processes are performed by a number of people, often across different organizational units or even
companies. Everybody only sees a part of the process. The manual discovery through classical workshops and
interviews is costly and time-consuming, remains incomplete and subjective.
With Process Mining tools it is possible to leverage existing IT data from operational systems to quickly and
objectively visualize the As-Is processes as they are really taking place. In workshops with process stakeholders one
can then focus on the root cause analysis and the value-adding process improvement activities.
Case study details
- A Big Electronics Manufacturer
- Case study year:
- The Netherlands
- Latest update:
- 6 January 2020