With harmonized core processes, Caverion looked to measure process performance based on ready defined indicators to ensure proactive actions to any discrepancies. And this based on data and process mining – get facts continuously from SAP to support corrective actions. This is where QPR ProcessAnalyzer came into picture, the tool that was able to respond to Caverion’s need.

Despite being a newly formed company, Caverion has long roots in improving and harmonizing its processes across operations in the Nordics. The work was initiated already in 2008, before the demerger from YIT Group into a separate building service company. The focus of the IT-organization was on harmonizing core processes and taking them as the starting point for building common ERP- systems - mainly SAP - and defining data integrations, which then support business needs across locations. The core processes include Sales, Financial, Project and Service processes.